Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
If we are experiencing a high volume of orders, processing may be slightly delayed. We'll notify you by email if there are any significant delays with your order.
Shipping Rates & Delivery Times
We ship worldwide! Shipping costs and estimated delivery times vary by destination:
| Destination | Express Shipping | Standard Shipping |
|---|---|---|
| United Kingdom | £3.50 — 3–5 business days | £2.00 — 6–10 business days |
| Europe | £3.50 — 3–5 business days | £2.00 — 5–8 business days |
| North America | £5.50 — 5–8 business days | £4.00 — 7–10 business days |
| Asia | £10.00 — 3–5 business days | £3.00 — 7–12 business days |
| Oceania | £10.00 — 4–7 business days | £4.00 — 5–15 business days |
Shipping costs will be calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment at any time.
Please allow up to 24–48 hours for tracking information to be updated after you receive your shipping confirmation.
Customs, Duties & Taxes
Porevia is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at support@poreviaskin.com and our team will investigate the issue promptly.
Contact Us
For any shipping-related questions, feel free to reach out to us at: 📧 support@poreviaskin.com